Refund policy
Store Name: WALKFLYO
📧 Email: desingswalkthrough@gmail.com
📞 Phone: +44 7454 402907
📍 Address: Fowey, Bishops Walk, Croydon, England, CR0 5BA, United Kingdom
1. Return Eligibility
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- A valid proof of purchase or order number must be provided
Returns that do not meet these conditions may be refused.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items due to misuse
- Personalized or customized products
- Final sale items or gift cards
3. How to Request a Return
To initiate a return, please contact us at:
📧 desingswalkthrough@gmail.com
Please include:
- Your order number
- The reason for return
- Photos of the item if it is damaged, defective, or incorrect
Returns must be approved before sending the item back.
4. Refund Process
Once your return is received and inspected:
- You will be notified whether your refund is approved or rejected
- If approved, your refund will be issued to your original payment method
- Refund processing typically takes 7 business days
Shipping fees are non-refundable, unless the return is due to our error.
5. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos.
We will arrange a replacement or full refund at no additional cost.
6. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- Shipping costs are non-refundable
7. Order Cancellation
Orders can be canceled before they are shipped.
If already shipped, the order must follow the return process.
8. Contact Information
For any questions regarding returns or refunds, please contact us:
📧 desingswalkthrough@gmail.com
📞 +44 7454 402907
📍 Fowey, Bishops Walk, Croydon, England, CR0 5BA, United Kingdom