Warranty
2-Year Warranty
Store Name: WALKFLYO
📧 Email: desingswalkthrough@gmail.com
📞 Phone: +44 7454 402907
📍 Address: Fowey, Bishops Walk, Croydon, England, CR0 5BA, United Kingdom
1. Warranty Overview
All e-bikes purchased from WALKFLYO are covered by a 2-year limited warranty from the date of delivery. This warranty covers manufacturing defects in materials and workmanship under normal use.
2. What Is Covered
The warranty includes:
- Frame defects and structural issues
- Motor and electrical system failures due to manufacturing faults
- Battery defects under normal usage conditions
- Faulty components affecting the performance of the e-bike
3. What Is Not Covered
The warranty does not cover:
- Damage caused by misuse, accidents, or improper handling
- Normal wear and tear (tires, brake pads, chains, etc.)
- Water damage or improper storage
- Unauthorized modifications or repairs
- Damage due to improper maintenance
4. How to Make a Warranty Claim
To submit a claim, please contact us with:
- Your order number or proof of purchase
- A clear description of the issue
- Photos or videos showing the defect
Our support team will review your request and guide you through the process.
5. Warranty Resolution
If your claim is approved, WALKFLYO may:
- Repair the defective part
- Replace the product or component
- Offer a partial or full refund depending on the situation
6. Shipping Costs for Warranty Claims
- If the issue is covered, we may assist with return or replacement shipping costs
- If not covered, the customer is responsible for shipping fees
7. Contact Information
For warranty support, please contact us:
📧 desingswalkthrough@gmail.com
📞 +44 7454 402907
📍 Fowey, Bishops Walk, Croydon, England, CR0 5BA, United Kingdom