FAQ
Frequently Asked Questions (FAQ)
1. What types of e-bikes do you offer?
We offer a variety of electric bikes including:
- Commuter e-bikes for daily travel
- Foldable e-bikes for easy storage and transport
- High-performance e-bikes for longer rides and outdoor use
2. How far can an e-bike travel on a single charge?
The range depends on the model, battery capacity, terrain, and rider weight. On average, our e-bikes can travel between 20 to 50 miles per charge.
3. How long does it take to charge the battery?
Most e-bike batteries take approximately 4 to 6 hours to fully charge.
4. Do I need a license to ride an e-bike in the UK?
In most cases, no license is required if the e-bike meets UK regulations (speed and power limits). Please check local laws for full details.
5. Do you ship outside the UK?
Currently, we only ship within the United Kingdom (UK).
6. Is shipping free?
Yes. We offer free shipping on all orders within the UK.
7. How long does delivery take?
- Handling time: 1–3 business days
-
Transit time: 2–4 business days
Estimated total delivery time: 3–7 business days
8. What if my e-bike arrives damaged?
If your order arrives damaged or defective, contact us within 48 hours with photos. We will arrange a replacement or refund.
9. Can I return my e-bike?
Yes. You may request a return within 14 days of delivery, provided the product is unused and in its original packaging.
10. Do your e-bikes come with a warranty?
Yes. All our e-bikes include a 2-year warranty covering manufacturing defects under normal use.
11. How can I contact customer support?
You can contact us anytime:
📧 Email: desingswalkthrough@gmail.com
📞 Phone: +44 7454 402907